While not proven to be a primary channel of COVID-19 transmission, it’s important to remain vigilant regarding food safety, especially as restrictions ease and food retail industries slowly begin to resume operations. If the operations of your enterprise include food retail of any kind, whether it’s lunch for a board meeting or prepping meals for… Read More
Customer service
Smart phone tips help you grow your client list
Use these phone tips as on-the-go insurance sales helps This month we’re offering insurance sales helps and tricks for agents that use one of your most valuable sales tools: your smart phone. Is your prospect cutting your call off after 3 sentences? It may not be your script. It may not be the buzz words… Read More
How can you improve your client’s insurance claim experience?
Easing your client’s insurance claim experience helps promote sticky customers Insurance producers may be sidelined when it comes to managing claims – but chances are, your clients don’t know that. And you can play a key role in helping their insurance claim experience goes more smoothly, not only satisfying your client but creating a sticky… Read More
5 ways to improve your agency’s customer service and retention
Just how important is customer service for your insurance agency? Vital, say experts. All those critical touchpoints add up: How a client is treated on the phone. The promptness with which they receive an answer. The time spent on hold. The completeness of the explanation. How your team made them feel. Improving your agency customer… Read More